Refund policy

Nudge is designed to be low-risk and fixed-scope. If something is not a fit, the refund path should be clear.

Refunds before work starts

You may request a refund within 7 days of purchase if Nudge has not started preparing your deliverable.

Out-of-scope or unsafe orders

If your request requires client files, credentials, accounting-system access, client contact, accounting/tax/legal advice, or other prohibited work, Nudge may decline the order and refund the payment.

If Nudge cannot deliver

If Nudge cannot reasonably deliver the fixed-scope service you purchased, Nudge will refund the payment.

Three-business-day turnaround

Delivery is due within three business days after Nudge receives complete, safe intake. If Nudge misses that deadline before sending the deliverable, Nudge will automatically refund the full payment. Time waiting for a requested clarification does not count toward the three-business-day window.

Completed work

Once a fixed-scope deliverable has been prepared and sent, refunds are not guaranteed. If you believe there is a delivery problem, email hello@nudgeinvoicing.com with the order email and issue.

How to request a refund

Email hello@nudgeinvoicing.com with the email used at checkout, the package purchased, and the reason for the request.

Mailing address